Service Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Implement Service strategy and drive Service growth at the respective unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.

This position reports to

Region Division Head

Your responsibilities

• Implement Service strategy and drive Service growth at the respective unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
• People and leadership, Guides, motivates, and develops direct and indirect subordinates. Improves service availability, provides training, and develops capabilities and competencies.
• Service strategy ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Customer focus, Executes service and sales channel strategy within own area of responsibility. Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Supports sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score, NPS).
• Service delivery, Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.

Your background

• Bachelor’s degree in Electrical, Electronic, Mechanical, Mechatronic Engineering or related.
• 6 years of experience in manager positions.
• Knowledge of drives and/or motors, Service Operations and Marketing and Sales.
• Advanced English.
• Availability to travel.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid