Service Owner Infrastructure Cloud

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This role is the tactical interface to business and service delivery management and so takes full accountability for delivering IS Infrastructure Cloud services. In this role you will be accountable for the end-to-end services, the whole fast paced lifecycle of the IS Infrastructure Cloud solutions, the increase of speed to market with appropriate service portfolio extension and the quality and the operational vendor management of those services. You will also be responsible to create the service roadmap aligned with the vision and business requirements. Has a visible and expert leadership in the service line in the further development and effective implementation of services planning and continuous improvement strategies, optimizing the development of commercial effectiveness of the service. The service owner will interact both with customers and with any key partner or 3rd party who provides a service in their area of responsibility. This role also plays a key part in negotiating (and this is the right term) the cost of the services and the SLA’s and OLA’s with the customer. Is accountable of the IS compliance of the IS solutions and applications in scope of the service line.

Your background

• Master’s Degree in information management, computer systems, business engineering or similar
• Fluent spoken and written English
• ITIL 4 foundation certification is a must
• Other ITIL professional certification, COBIT, Six Sigma, TOGAF desired
• Proven track of implementing solutions in the area of expertise, deliver measurable business value
• Solid understanding of agile and different implementations thereof together with certifications demonstrating that knowledge
• Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
• Customer oriented, open minded and agile acting person
• Person with drive and willingness to change things fast. Strong experience in leading IS vendors
• Strong communication and people management skills. Enable an agile mindset and workstyle in the team
• Strong experience of identifying and resolving issues between team members or other teams. Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions
• Strong experience in project planning and execution as well as economic aspects of system management and life cycle. Strong knowledge of ITIL processes and superior knowledge of IS technology
• Strong in information management, computer systems, business engineering or similar

More about us

It is our mission in IS to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid