Service Project Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The role of Service Project Manager is responsible for build up the strong relationship with customer; identifying and establishing relationships with potential customers, understanding customer needs and transform/develop them into business opportunities for Process Automation Business Area in Shanghai, China.

This position reports to

Quality Manager

Your responsibilities

• Being responsible for resource planning for service request of cross projects
• Arranging mobilization for commissioning engineer as agreement with customer mutually
• As soon as SAT starts, as focal contact point in front of customer, coordinating with original project team and sub vendors to get site punch closed
• Being responsible for SAT progress management, regular review meeting with customer during SAT and make sure all SAT activities are on track
• Managing warranty claim
• Being responsible for service sales order management, look after order margin and push overdue payment
• Providing technical advice and guidance to ensure that customers receive correct level of technical attention
• Collecting lessons learned during service at site and feedback to QA team

Your background

• 5 years working experience preferably in analytical business
• Site management experience in the petrochemical, oil & gas industries is preferred
• A bachelor’s degree in electrical, Mechanical or Chemical Process Engineering or related
• Good Chinese and English communication skills both verbal and in writing
• Good computer skills

Benefits

• Life insurance
• Disability insurance
• Accident insurance
• Sick pay
• Meal allowance

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.