Service Sales Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Service Sales Specialist and will be the part of Electrification business area for Services division based in Longmeadow, South Africa. In this role you will be reporting to Danie Mare and will be responsible to identify and cultivate defined customers, to reach established sales targets through actively meeting and working with customers, including developing solutions which will address customer challenges

Your responsibilities

• Ensuring that market information (monitoring of competitors, offerings to customers, price levels) is updated and documented in written form in the provided systems locally and globally, ensuring the flow of information to Service Manager and/or Sales Manager about new entrants or other parameters influencing the market
• Contributing to the identification and development of new and/or potential customers, acting as marketer/salesperson of ABB’s services and solutions when appropriate, for instance at trade fairs, exhibitions, conferences and customer meeting, ensuring that the customer is satisfied and that any customer complaints is registered in database
• Utilizing the available marketing material including price lists or other available information to identify leads, translating the needs of the customer into the relevant ABB’ service offering, understanding the underlying needs of the customer and identifying new business opportunities and growing the business with existing customers
• Having knowledge about the ABB Service offerings to facilitate the sales process with the customer, understanding the channel strategy and the establishment of prices related, providing sufficient planning of customer visits and follow up on leads developed, visiting customers to build a lead and opportunity pipeline
• Negotiating with the customer and securing the business to the agreed margins, ensuring a high level of customer satisfaction throughout the sales process, participating and contributing with the various risk assessments in order to ensure the proper balance between price and quality, registering needed information into the appropriate customer database
• Monitoring sales proposals and tenders (e.g. quantity, margin, product/ system), and following up statistics concerning sales proposals, ensuring that payments from the customer are received in accordance with the terms and conditions of the contract in order to avoid due payment and organizing and coordinating post-sales marketing activities
• Ensuring that the sales proposals submitted are followed up and agreements are signed, and that they are in line with established requirements of the unit, meeting the expected number of customer visits as established in the target setting with the sales manager, ensuring that the customer database maintained updated with customer information, contact persons, businesses and activities and ensuring that contracts are executed correctly

Your background

• Bachelor’s Degree- degree or diploma in an electrical/ mechanical engineering field
• 5 year’s Service or Industrial / Systems Sales experience and general knowledge of customer products, applications and processes
• Fluency in English language is mandatory

Benefits

• Retirement plan

More about us

ABB’s Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. Work model: hybrid #LI-hybrid