Service Sales Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join us as Service Sales Support Specialist where you will be responsible for Tendering of products/systems/services within a designated market in accordance with Strategy. You will build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. Reporting to the Service Sales Manager in Process Automation Business Area and you will be based in Kuala Lumpur, Malaysia

Your responsibilities

• Formulating competitive ids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation
• Managing the preparation of all technical (e.g., defining the most suitable technology and product type(s)), financial (e.g., total price sheet, cash flow analysis) and if necessary project management (e.g. quantifies hours of engineering and commissioning) aspects of the bid/estimate/quotation, indicating prices and trading conditions
• In accordance with bid/estimate/quotation planning, ensures that inputs for editing activities are provided on time and according to established quality procedures. Manages external services to support bid/estimation preparation such as translations and governmental approvals
• Collecting and archiving documentation regarding the offer/order and records assumptions and decisions taken during the development process
• Identifying potential risks in the bids, quotations and estimates, and in any related contract agreements across customers/channels. Provides information and/or participates in the Risk Review process in accordance with ABB policy
• Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements
• Establishing and maintaining effective customer relationships to understand customer needs. Ensures a positive customer experience throughout the sales process. Provides any necessary technical support to Sales Managers during technical meetings with customers
• Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications. Collaborates with Supply Chain Management to coordinate requests to subcontractors

Your background

• Must have a degree majored in Automation & Electrical Engineering or any equivalent qualification
• Must have 5 years of working experience as Sales Support Specialist in the Automation industry (Power Generation, Oil & Gas, Chemical & Refinery and Petrochemicals.)
• Prior and proven experience working ABB portfolio, especially for Control System and Electrical solutions
• Previous Engineering experience in both Automation and Electrification will be considered as a plus
• Excellent communication & presentation skills, both verbal and written.
• Business level in verbal and written English and Willingness to travel about 70%
• Must possess the ability to work in teams, Collaborative working with global affiliates, and have a strong sense of responsibility

Benefits

• Life insurance
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated