Service Team Lead (m/f/d) E-mobility

ABB E-mobility is a leading global provider of charging technologies for electric vehicles. From power grids to charging stations, from wallboxes to bus depots - with our products and solutions, ABB E-mobility contributes to sustainable mobility. This is also the goal of the approximately 60 employees in Germany - will you soon be one of them?

In this position, you will be supervising a team of Service Engineers working with Remote Diagnoses for Electric Vehicles DC-Charger systems in Germany. You will help to execute the Service strategy and boost growth by focusing on delivering timely, high-quality and cost-effective service offerings, solutions and projects. You will drive excellence through effective planning and allocation of resources in accordance with processes, procedures and guidelines.

Your responsibilities

• Allocating and monitoring work on projects based on scope, delivery time, competencies and workload – effectively utilizing resources through proper planning and scheduling
• Building sustainable customer relationships and utilizing feedback to drive consistent development of processes and practices
• Exceeding customer expectations by understanding and anticipating current and potential needs
• Implementing Healt, Safety & Environment directives and ensuring instructions and regulations are communicated within the team, while monitoring and reporting progress and results
• Working with others to push service productivity improvement activities, streamlining Service processes and applications to support customers
• Ensuring that the DC Service area is properly organized, resourced and supervised, with team members certified in line with global certification and local regulations
• Reviewing competence levels to ensure that people are appropriately qualified to handle the jobs assigned to them

Your background

• Minimum 5 years of experience in the field of Service for electrical products
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing EV charger
• The ability to spend approximately 20% on travelling
• Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
• Fluent German and very good English skills

Benefits

• Retirement plan
• Paid and Unpaid leave opportunities
• Flexible work practices
• Canteen
• Wellbeing program

More about us

You want to take responsibility and like to work on different topics - preferably at the same time? Do you enjoy a dynamic market environment and a young team with flat hierarchies? Then we look forward to receiving your application. As ABB E-mobility, we want to contribute to sustainable mobility - this requires team spirit, an open-minded attitude and a desire for lots of fresh input. Do you share our goal? Then you've come to the right place! If you would like to learn more about us, come and visit us at www.e-mobility.abb.com. #LI-hybrid ABB E-mobility GmbH Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate