Service Team Leader

ABB

2.9

(7)

Cairo, Egypt

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.
  • #93129140

    Position summary

    location, and effective implementation of standard procedures and safety protocols. The work model for the role is: Onsite This role is contributing to the Process Automation Process Industries Division of ABB, Egypt. You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
    Qualifications for the role

    • You are highly skilled in servicing, commissioning, trouble shooting of LV and MV electrical components.

    • Ability to demonstrate your ability to manage a team of engineers and technicians and optimize resources.

    • Possess an enhanced knowledge of

    • You are passionate about new learning, customer management and delivering service excellence

    • You have a diploma or degree in engineering preferably in electrical other another relevance course.

    • Comfortable communicating verbally and in writing in English.

    • Willingness to travel regularly.

    What's in it for you?

    • Feel empowered: take ownership and drive exciting results in your scope of action
    • Work in a company with a strong technology legacy and deeply rooted in local communities
    • Help customers in driving efficiency and sustainability, making a strong impact

    Benefits

    • Life insurance
    • Expense reimbursement
    • Employee Share Acquisition Plan
    • Internal networking opportunities
    • Learning & development offering

    More about us

    Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.