Service Team Leader

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will be supervising a team of Service Engineers and Service Technicians working in Electrification Services in San Luis Potosí. You will help to execute the Service strategy and boost growth by focusing on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects. You will drive excellence through effective planning and allocation of resources in accordance with processes, procedures, and guidelines.

This position reports to

Service Manager

Your responsibilities

• Allocating and monitoring work on projects based on scope, delivery time, competencies, and workload – effectively utilizing resources through proper planning and scheduling.
• Building sustainable customer relationships and utilizing feedback to drive consistent development of processes and practices.
• Exceeding customer expectations by understanding and anticipating current and potential needs.
• Implementing Health, Safety & Environment directives and ensuring instructions and regulations are communicated within the team, while monitoring and reporting progress and results.
• Working with others to push service productivity improvement activities, streamlining Service processes and applications to support customers.
• Ensuring that the {area of responsibility} is properly organized, resourced and supervised, with team members certified in line with global certification and local regulations.
• Reviewing competence levels to ensure that people are appropriately qualified to handle the jobs assigned to them.

Your background

• Bachelor’s Degree in Electrical, Industrial, Mechatronics Engineering or related.
• 3 years of experience leading Service Engineers, working as Field Service Coordinator or Technical Services.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing low and medium voltage products.
• Knowledge of Electrical Codes and Standards and Electrical Safety Standards.
• The ability to spend approximately 5 days per month travelling in Mexico.
• Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills.
• Advanced level of English.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-hybrid