Service Technician

ABB

2.9

Moorebank, Australia

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

  • #84330734

    Position summary

    Service Technician

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    Join us as Service Technician, where you will be executing service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines and delivering excellent customer service to satisfy customers. You will be in close co-operation with customer and other ABB teams, taking actions to identify new service business opportunities for ABB in Electrification Business area. Reporting to NSW Field Service Manager and this position will be based in Moorebank, Australia

    Your responsibilities

    • Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, etc.)
    • Contributing to customer satisfaction by executing service work according to customer order and expectation. Identifying new sales opportunities and communicates them internally
    • Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
    • Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed
    • Proactively identifying potential equipment failures and requesting proactive corrective actions.
    • Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service
    • Ensuring safe working procedures and practices are always followed

    Your background

    • Minimum 4 years industry experience preferably with Switchgear and Electrical License mandatory for this role
    • Computer literate being familiar with Microsoft and Windows
    • Ability to amicably negotiate and provide good customer service
    • Knowledge of Electrical testing fundamentals is an added advantage
    • High level of mechanical aptitude and Interpretation of Electrical drawings skills
    • Effective communication skills and ability to think wider to gain improvements

    More about us

    Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated Work model: hybrid #LI-hybrid

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    About the company

    Industry: Electronics: Manufacturing

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.