As a Software Lifecycle Support Team Lead - Europe, will lead the regional team for servicing, delivering system support, trouble shooting, emergency assistance, batches, upgrades, updates, additions, and extensions of the “Operational Exellence” running software e.g. MES, MOM, OMS at customer plants or as SaaS subscriptions while working to support those systems as well. Ensure successful hand-over from Project Operations into Services and facilitate successful on-boarding of digital solutions into the customer business environment together with its subsequent operations and maintenance. Exhibit an understanding of how to best meet contractual software services, support and maintenance procedures. Confirm all resources are regionally in place to service software on-time in respect to possible SLA’s and on budget according to the services agreements. Ensure ongoing support and services delivery mechanisms and content meet the qualitative expectations of the customers. Align regional services and resourcing with global services resourcing and follow the sun models. Thus, the role is hands-on the daily support services as well, not only lead.
Global Customer Success&Service Director
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...