Solutions & Services Engineer - e-Mobility m/f/d

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A charging station alone is not enough to provide the expected service to develop electric mobility! It is its connectivity, interoperability, integration with various supervision platforms and all the associated solutions (plug & charge, payment, etc.) that will optimize the customer experience of electric charging. This is where the Solutions & Service engineer comes in. You are the expert, the Solutions & Services technical referent for the entire activity. In this role, you will act as a consultant, in the pre-project phase, to validate the technical feasibility of the recommended solutions; during the project, by coordinating the various stakeholders (internal and external) for successful integration (interoperability, supervision, project documentation) but also in the post-sales phase, to ensure continuity of service and improve customer satisfaction through advanced diagnostics and fault resolution. You will report to the Sales Operations Manager.

This position reports to

Sales Operations Manager

Your responsibilities

• Responsible for the internal and external technical expertise around our electric vehicle charging solutions (communication protocols, interoperability, supervision integrations...).
• Support the costing & sales team in understanding customer needs, providing an assessment of the cost-quality-delay aspects impacted for a successful implementation (technical risk assessment between customer need versus current solution).
• Assist customers and partners during site missions.
• Improve customer satisfaction by providing the right level of technical support and reactivity, especially in the different communication protocol channels (vehicle, charger, supervision): OCPP, ISO 15118, DIN 70121 and others...
• Identify additional sales opportunities: you will be able to suggest additional services to the end customer during your interventions (spare parts, periodic maintenance contracts, replacement of obsolete equipment, product training, etc.).

Your background

• At least 2 years of higher education with a specialization in power electronics/electrical engineering or equivalent.
• At least 5 years experience in the field of electrical mobility, industrial communication, or low voltage.
• Knowledge of Linux on electrical installations.
• Knowledge of communication protocols, programming and debugging means (log analysis, simulation), including OCPP, ISO15118, DIN, OppCharge.
• Good level of English (written, oral).
• No obstacles for travel (in France up to 25% on average).
• Reactivity, autonomy, rigor, customer orientation.
• Strong awareness of Health, Safety and Security rules: HSE is everyone's business.

Benefits

• Flexible work practices
• Accident insurance
• Healthcare plan

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate Work model: hybrid #LI-hybrid