Sr Benefits Analyst

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a core member of the Human Resources Operational Services in Compensation & Benefits, the Sr Benefits Analyst ("Benefits Consultant") will deliver HR service assistance to the HR community, business managers and employees. You will process complex and escalated HR requests related to multiple service lines for an assigned group of employees. In this role, you will be responsible for delivery of U.S. and Puerto Rico benefit operations, vendor management and benefit program delivery to employees, managers, human resources business partners (HRBPs), and other stakeholders. This role is open to remote candidates, with a preference for those in the Cary, NC area.

This position reports to

Manager Benefits

Your responsibilities

• Implement and deliver U.S. and PR benefits strategy, policies, projects, and procedures within area of Health & Welfare (H&W) Plans
• Manage relationship and monitor performance against service level agreements with benefit carriers
• Recommend, develop, and assist in implementation of special programs in area of functional specialty
• Comprehend, interpret, and communicate complex benefits regulations and documents
• Support key projects and process development
• Collaborate with HR Information System for system testing, interface mapping and related benefit system capabilities
• Participate in benefit merger and acquisition activities as needed
• Support implementation of new benefit programs, plans, processes, and/or carriers
• Consult with internal customers and vendors to ensure cases are resolved timely, accurately, and efficiently
• Update and maintain Standard Operating Procedures (SOP) based on best practices and operational efficiencies
• Stay current on changing Federal and State regulations and legislation that may affect employee benefits
• Collaborate with Payroll and Vendor Partners to resolve issues
• Identify reoccurring issues and trends and collaborate internally on root cause analysis and resolution
• Coach and guide team members on complex queries to help develop their process knowledge
• Consult with internal customers and vendors to ensure escalated benefit cases are resolved timely, accurately, and efficiently
• Assist with benefit communication regarding benefit policies and standards to internal customers as needed
• Resolves complex ServiceNow cases in accordance with the Key Performance Indicators, while also providing exceptional customer service
• Build strong working relationships with various cross-functional groups throughout Human Resources to deliver exceptional customer service experience by responding accurately and timely to customer requests
• Provide feedback/train/customer facing teams to equip them with knowledge to respond to customer requests
• Create awareness/train/guide employees (as applicable) on self service capability/usage at every opportunity
• Recommend changes to HR system functionality and support systems implementation/upgrade in area of functional responsibility
• Lead process improvement activities and participate in quality control and audit activities
• Submits change or enhancement requests when necessary
• Confirms that all controls are functioning as designed and proactively identifies areas for improvement in internal controls
• Identify and implement improvement ideas by challenging the status-quo (especially processes that are manual/repetitive)

Your background

• A relevant Bachelor's degree with 4 or more (4+) years of benefits administration experience or an equivalent combination of experience and education
• In-depth knowledge of health and group benefits
• Understanding of benefit laws and regulations: ERISA, Benefit Plan Reporting/Filing Requirements
• HCM systems experience in SAP and/or Workday
• Proficiency with Microsoft Office Excel and other MS Office applications
• Critical thinking skills to investigate and resolve issues
• Must be results oriented with the ability to handle multiple projects, shifting priorities, and meet tight deadlines
• Ability to work independently and in a collaborative team environment
• Demonstrated presentation skills
• Must have prior experience with a Human Resources Information System
• Must maintain confidential information discreetly and protect employee privacy
• Highly ethical, flexible, inquisitive & logical
• Strong customer focus
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner.