Standard Projects Leader

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Lead a team of specialists who provide internal and external customers support (e.g., technical, order assistance, payment-related assistance). Oversee customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction.

This position reports to

EL Customer Operations Manager

Your responsibilities

• Offers technical advice and provides comment on specifications for customers/channels/Sales Engineers regarding ABB. products/systems/applications. Provides technical support during technical meetings, product presentations and negotiations.
• Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries.
• Plans and implements multiple simultaneous electrical projects at various customer work sites in the US, including the activities of staff and subcontractors. Identifies and manages opportunities to expand projects in ways that bring value to our customer and satisfy profitability requirements, including change orders. Meets or exceeds loading targets based on team requirements.
• Electrical projects will be focused in the commercial construction markets and may include, but are not limited to, retail, airports, entertainment, hospitals, education (schools, colleges, universities), multi-story residential and water/waste-water treatment plants.
• Serves as the primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Offers product/solution/service-related training to customers and other stakeholders.
• Prepares and checks technical documents for submittal to customers.

Your background

• Bachelor's Degree in Mechanic Electrical, Industrial, Mechatronics Engineering or related.
• 5 years of experience in similar position.
• Knowledge of SAP and Salesforce.
• Management/leadership experience.
• Advanced English level.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid