Technical Customer Support Specialist (80-100%)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Our local sales unit has 40 employees who work closely together. As a Technical Customer Advisor, you will play a key role in supporting our sales team. Your technical flair and market knowledge will help you to advise our customers. Together with our field service team, you will answer our customers' questions about drive technology, design drive systems and offer them. In our local sales unit we communicate openly and directly and appreciate a lively exchange. We proactively support further training and the team spirit is promoted by regular joint activities. You report directly to the Head of Sales Operations.

Your responsibilities

• Professional advice for customers and interested parties on all aspects of drive technology
• Dimensioning of simple and complex drive systems
• Preparation and calculation of quotations
• Preparation of technical documentation
• Follow-up of offers and projects with successful completion in cooperation with the field sales consultants
• Support of the order processing team in technical matters
• Professional handling of possible complaints

Your background

• Successfully completed technical apprenticeship (e.g. automation technician, mechanic, electronics technician, electrician)
• Further commercial training or experience is an advantage
• Professional experience in the field of industrial drive technology (converters and motors) is a plus
• High customer orientation and good communication skills
• Languages: DE business fluent, FR and/or EN are a plus
• High self-motivation, initiative and independence

Benefits

• Childcare
• Flexible work practices
• Canteen

More about us

ABB Drive Products is a technology leader serving industry, infrastructure and engineering with world-class drives. With our products, global reach and local presence, we help our customers improve their energy efficiency, productivity and safety. Our people and culture are the foundation of our success. Together, we make the difference for our customers every day. We look forward to receiving your application. The recruiting process is led by Nathalie Bierschenk, Talent Partner ABB Switzerland Ltd. If you want to learn more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate Work model: hybrid #LI-hybrid