Technical Sales Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will be the technical point person for the EL Market US (United States) sales organization in Electrification (EL) Business Area in Concord, New Hampshire, providing technical solutions and advice on ABB products, systems and applications. You will support the local Cylon, Smart Building Solutions Sales teams and our customers by providing technically appropriate and cost effective solutions.You’ll prepare technical descriptions of the applied products and technology in support of the product lifecycle. You will be a key technical resource for ABB Cylon’s Digital Solutions Portfolio, including its HVAC (Heating, Ventilation, Air Conditioning and Cooling) and Energy Management Controls products.

Your responsibilities

• Work closely with system Integrators to analyze, diagnose and troubleshoot complex issues and provide appropriate and accurate technical solutions; share energy management systems product expertise through multiple channels of communication, including conducting training sessions and webinars
• Responsible for responding to internal and external customer questions and inquiries and effectively resolving any problems on an ongoing basis
• Address customer’s problems on Digital Solutions platforms, HVAC controllers and energy management systems & applications, including management of escalations and transition of support to cross functional teams
• Will assist System Integrators with building control automation programming elements, as required
• Work with ABB’s Smart Building cross functional teams to define and validate new product and sustaining engineering product development efforts
• Summarize discussions, meetings, issues and resolutions in the call management system
• Maintain expert level knowledge of specific designated products
• Contribute to product knowledge centers to support the propagation and publication of product technical knowledge
• Contribute to the overall, mutual success of the team by performing other duties and responsibilities as assigned
• May work slightly staggered hours to ensure coverage of Eastern & Western time zones (Americas)
• Follow process and practices in alignment with ABB’s core values

Your background

• Bachelor’s Degree in Electrical Engineering, Computer Science, Information Technology or related is preferred and minimum 3 to 5 years of experience in technical product support within the Smart Building or industrial Automation industries OR Non degreed with a minimum of 7 years or more experience in the connected Building Energy Management Solutions industry
• Must have direct customer support and/or technical project management experience, preferably servicing digital applications and/or HVAC Building Automation Systems
• Experience with integration of low voltage building sub systems using various industry protocols such as BACnet, Modbus and TCP IP is strongly preferred
• Excellent computer skills required, including strong knowledge of Windows operating systems, basic IT networking skills and familiarity with Internet based applications
• Knowledge of Modbus, Teletrol or American Auto Matrix PUP protocols is a plus, as well as knowledge of or certification in Niagara AX or N4
• Ability to confidently visualize problems and provide remote guidance direction
• Ability to travel 5-10% domestically required
• Ability to multi task and manage multiple projects and changing priorities with strong organizational skills
• Demonstrated problem solving and troubleshooting skills
• Must be a self starter with a strong sense of initiative, proactive problem preventer and solution seeker
• Excellent verbal and written communication skills
• Highly motivated team player with strong collaboration sills
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification  We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid