Technical Support Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. The role report to the Manager, Power Protection. As a technical support engineer, you will be responsible to support service group and customers on operational and maintenance aspects like troubleshooting, servicing, installing and maintaining UPS systems, batteries and other critical power equipment. You will also have to give some training to the service team or customer.

Your responsibilities

• Be the technical specialist regarding critical power equipment for the Canada.
• Assist and support service team for servicing, troubleshooting, installing and maintaining critical power equipment.
• Read and analyze engineer notes from global product group (service) to take action on the Canadian install base.
• Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization.
• Provide recommendations to management to improve operations and customers services.
• Work with other team members to complete custom and large installation projects.
• Give training to increase service technician knowledge.
• Stay connected with US service Engineer and global product group service.
• Provide 24X7 support on a rotation basis with other engineers.
• Complete paperwork in a timely and accurate manner including Field Service Report, RMA’s, etc.
• Applies safety rules and safe practices as well as environmental.
• Report unsafe practices and incidents.

Your background

• Bachelor’s degree in Electrical Engineering.
• Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
• Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
• Fluent in both language French and English is an asset.
• Factory training or the equivalent in repair and maintenance of multiple leading UPS brands is an asset.
• This position requires 20% travel with the majority being within Canada.
• Advanced level ability to interact and communicate (written and verbal) information.
• Advanced customer focus.

Benefits

• Retirement plan
• Wellbeing program
• Healthcare plan
• Accident insurance

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-hybrid