Technical Support Engineer

is: #LI-Hybrid This role is contributing to the Robotics in Robotics & Discrete Automation. You will be mainly accountable for: • Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers. • Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes. • Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products. • Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Qualifications for the role

• Bachelor's Degree in Mechatronics, Mechanical, Electronic, or an Engineering related discipline or equivalent
• professional experience.
• Advanced English communication skills, Intermediate Portuguese communication skills.
• Knowledge in Robotstudio
• Knowledge of industrial communication protocols (Device Net, Ethernet IP, Profinet, Profisafe)
• Knowledge in industrial robots (Fanuc, Kuka)
• SAP or Salesforce is a plus.
• Willingness to travel. American Visa is a plus.

Benefits

• Paid and Unpaid leave opportunities
• Life insurance
• Accident insurance
• Retirement plan
• Wellbeing program
• • Dental insurance
• Flex days
• Employee Assistance Program (PAE)
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit https://www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory