Technical Support Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Technical Support Engineer and will be the part of Motion business area for Service division based in Bangalore, India. In this role you will be reporting to Service Team Leader and will be responsible for field service engineer for MV inverters range from 1 KW to 20 MW customers throughout the India

Your responsibilities

• The primary role is to supporting customers, field installations, commissioning all related ABB products
• Typical customers like end users, Channel Partner, EPC’s
• Providing field service expertise, service execution and build relationships with users
• Being the primary person to resolve inverter issues; hardware, firmware, application as needed
• Building customer confidence and ease customer experience by supporting our drives supplied
• Being the regional expert and execution lead for field service best-practices, customer delight and efficiency
• Collaborating with sales and services teams to build relationships and support new projects with customers
• Knowledge on root cause of the problems and living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• Diploma / Bachelor of Engineering in Electrical / Electronic
• Minimum 5-7 years of experience in industry services, commissioning and applications experience
• Knowledge of Drives ( MV, LV ,Multicell) and technology, experience in executing field product performance; field repair, maintenance, diagnostics and uptime
• Knowledge with industry standards and codes (NEC, UL, IEEE, utility interactivity etc.), excellent computer skills including Microsoft Outlook etc
• Excellent verbal and written communication skills (English language is must)

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day Work model: on site #LI-onsite