Technical Support Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Technical Support Engineer and will be part of Robotics & Discrete Automation Business Area for Service & Digital Platform Division based in Bangalore, India. In this role you will be reporting to Service Intelligence Unit Manager and will be responsible for extensive interaction with global support sites and customers. Providing feedback to stakeholders, regarding product modifications needed based on product performance, as seen through the eyes of this support function. Working closely with local business units to deliver the services to enhance the ABB digital services across the globe.

Your responsibilities

• Acting as single point of contact for multiple countries to implement relevant action plans to deliver the services under CS agreement
• Coordinating with different teams daily to make sure the on-time delivery of the services and issues resolutions. Supporting LBU’s as L3 support for the connected services
• Ensuring efficient and regular communications with multiple stakeholders across different projects and playing an interactive key-role among the R&D and local field service teams for developing and designing future products with better service capabilities align with business needs
• Working with field service, sales team-tech support, and regional managers to resolve escalated problems to improve customer satisfaction
• Preparing material and training content for the local service team to enable them to work with Connected services
• Using experience and a deep understanding of problem domain to identify and resolve a wide range of issues within connected servicerobot related issues

Your background

• Bachelors' degree in mechanical, electrical & electronics, instrumentation, mechatronics, Automation) or relevant equivalent
• Minimum 2 to 3 years of experience in Robotics service and support and experience in troubleshooting of robots either as field engineer or maintenance in factory environment
• Good understanding and knowledge of Industrial Robot system and how it works, electrical/electronic systems and their functionality
• Excellent communication skills along with the ability to think independently, take complete ownership of assigned tasks
• Knowledge of Development languages & tools: SQL, Python, power Bi etc and familiarity with automated intelligence building and 'learning' systems
• Able to lead on small and mid-size Development / IT projects to manage and enhancement new and existing tools for support

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite