Why you should apply for a job to ABB:
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Position summary
Technical Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
To provide technical support by phone, fax, e-mail and assist in face-to-face training of customers in the use of and applications for LV products and specifically for Power Breakers and Switchgear.
Your responsibilities
- Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
- Respond to e-mails sent to the Technical Support team within 2 working days
- Inspect & process products returned for warranty issues
- Present training courses in house to customers on technical product features
- Use Salesforce customer database to identify sales leads to external engineers
- Use Salesforce customer database to send out quotations over £2000 net value
- Maintain the archive library of ABB and incorporated business catalogues
- Send technical catalogues out to customers on request via LV Connect workflow
- Keep up to date with product knowledge by means of e-learning, Factory training and industry portals such as Voltimum
Your background
- HNC/ONC/Btec Level 3 Electrical engineering
- Use of Microsoft office package ( Word, Excel etc)
- Good telephone manner
- HNC/ONC/Btec Level 3 Electrical engineering
- Use of Microsoft office package ( Word, Excel etc)
- Good telephone manner
- Knowledge of BS7671 requirements for Building Services sector
- Experience within electrical Switchgear wholesale market or similar
- Knowledge of Electrical Switchgear applications
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...