Technical Support Specialist – Process Automation

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Reporting to the Manager National Service Support Center, the successful candidate responsibilities will be to Manage, and Resolve reported technical issues for ABB Process Automation Systems, 800xA, Symphony, Freelance and Advant. Provide ABB projects with expertise knowledge of systems and hardware. Provides sales and proposal support.

Your responsibilities

• Diagnose and isolate problems through analysis of user problem descriptions: review of log files, remote diagnostics, reproduce identified issues in lab environment.
• Participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
• Participate in meetings with customers, L3 centers, L4 R&D organizations.
• Maintain technical competence for responsible products and third-party technologies.
• Provide ABB projects with expertise knowledge of system and equipment and works with project engineering team to escalate, if necessary, to ABB global Product and Development teams to resolve issues.
• Provide sales and proposal support.
• Offer reliable, courteous, prompt, and professional service at all times.
• Work with internal and external customers.
• Strong technical understanding of the products and services provided to the oil and gas, pulp and paper, mining and metals, and Power System industries.
• Strong technical knowledge in systems applications.
• Exercise judgment and initiative to prioritize work, recognize and solve problems, adapt to changes, and select most effective methods to accomplishing tasks.
• Ability to work in a team environment as well as remotely.
• Offer reliable, courteous, prompt and professional service at all times.
• Expertise with ABB DCS/OCS systems, 800xA, Symphony +.

Your background

• College Diploma or University Degree.
• Self-motivated and ability to work in a team environment as well as autonomously.
• Excellent communication skills – written and oral (English, French would be an asset).
• Strong interpersonal skills with customers and co-workers are critical.
• Strong computer skills – Word, Excel, Email, and Internet based applications.
• Experience with SAP sales order management.
• Must be detail and accuracy oriented.
• Self-starter, motivated, positive outlook, willingness to take on new and unfamiliar tasks.
• Experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems. Alternatively, a degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering or Software Engineering.
• Preferably knowledge in ABB Process Automation products 800xA, Symphony, Freelance, Advant) and third-party technologies such as Microsoft, Virtualization (Hyper-V, VMware), network communication.
• A high level of self-motivation, curiosity, and desire to learn about new technologies applying a problem-solving solution-oriented mindset.
• Demonstrated sense of ownership and responsibility working both individually and, in a team.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-hybrid