Tecnico Service Robotica Senior/Senior Field Service Technician Robotics

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For the Robotics & Discrete Automation Business we are looking for a Senior Field Service Technician who will join our Robotics Customer Service organization located in Sesto San Giovanni (Milan).

This position reports to

Business Manager - Portfolio

Your responsibilities

• Restore the functionality of robots / robot systems.
• Deal with electrical, mechanical and software problems.
• Fill out a detailed service reports.
• Coordinating logistics and spare parts for all service visits.
• Inform the Field Service Coordinator and the Sales Engineers on possible technical improvements seen/discussed with the customer on-site.
• Provide technical support via emails/phone and from the office.
• Use the company’s IT tools to record support and service activities.
• Comply with the company’s Safety and Integrity procedures and standards.

Your background

• A technical diploma/degree in a technical field, preferably in mechanics, electric/electronics, information technology.
• Experience in servicing robot / robot systems (more than 5 years).
• Knowledge in robot programming (Rapid) will be a plus as well as knowledge on Paint or Arc Welding process.
• Willingness to travel more than 90% of the time (by car, mainly in Italy).
• Good knowledge of Windows, Word, Excel.
• Good knowledge of English language, both written and spoken.
• Strong analysis skills and the right attitude for problem solving. Ability to manage alone the repair visit on-site.
• Easiness to manage the relation with the customer.

More about us

More about us We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology • Collaborate with experienced experts in an international environment • Seize individual development and training opportunities, from job specific to soft skills • Get private medical care (including offers for family members) • Receive attractive remuneration based on your experience and skills, and other financial benefits • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities • Smartworking For further info: Gaia Pinto, Talent Partner ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate