US Operations Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Working as part of the Procurement and Logistics team in Electrification Services, this role involves gathering and interpreting data related to cost, quality and demand patterns. As a core member of the Electrification Service Americas team, the US Operations Manager will have direct responsibility and strategic oversight for driving operational excellence, quality, training and competence development, workforce optimization and relevant tools, processes and systems in support of field services, internal stakeholders and external customers. Reporting to the Americas Hub Manager, you will develop a best in class organization ensuring the highest customer satisfaction and operations efficiency. This position will ideally be seated in our Cary, NC offices, but may be located in proximity to one of our major US locations.

This position reports to

Business Area Service Manager

Your responsibilities

• Establish and maintain a quality and continuous improvement culture within US Service, by assuring and controlling Quality with systems/products, tools and teams to exceed customer expectations
• Monitor customer satisfaction and drive improvement actions with the support of the relevant functions and teams
• Accountable to deliver quality and operational excellence priorities and all other financial performance KPIs (Key Performance Indicators​) for field services
• Ensures lessons learned from project execution and quality issues are analyzed and conclusions are incorporated in continuous improvement actions
• Continuously detect, develop, document and share best practices across relevant organizations
• Accountable to build a training curriculum and tiered certification for Field Service Engineers to build an effective, capable and high performing Field Service organization
• Develop tools for competency assessments and partner with manager to design development plans
• Own and drive Service Operations KPIs to monitor and improve organization performance
• Maintain a pulse on utilization and workforce needs to deploy third party resources across field services

Your background

• Bachelor’s degree is required with a minimum of 10 years of experience in a Services or Operations Management role within a Technology domain
• A hands on and entrepreneur approach to establish and develop a new organization in a fast paced market
• A global creative thinking mindset with an openness to change, development and adaptability
• Experience in working on a global level with multi national, cultural & remote teams
• Proven experience with lean / six sigma and related certifications (example, Black Belt or similar)
• Direct industry and market knowledge of field service and manufacturing would be a plus
• Strong customer focus and result oriented, pro-active attitude towards problem solving and task completion
• Knowledge and experience with Salesforce business tools
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification  We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner.