BPO Account Lead

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Clinical Data Management Operations BPO Account Lead is responsible for all aspects of client, contract, financial and delivery for assigned contracts. They are responsible for the client expectations management, risk mitigation and management, and EACs and financial reporting.  Also, responsible for all upsell related to current scope of services and for identification and participation in sales teams for new expanded BPO opportunities at clients. The BPO Account Lead drives interactions with cross functional account leadership and Accenture Operations leadership along with being responsible for shaping, driving valued transformation for the client and contributing to new or expanded BPO capabilities

Daily Responsibilities 

• Accountable for the overall success of the domain cluster of functions both as pertains to client delivery, as well as overall client account plan

• Define strategic roadmap consistent with account plans that describes the incremental value that will be brought to the account, including the innovation agenda leveraging the internal team as needed

• Understand the client’s context within the industry and competitive position

• Understand the client’s business priorities and bring Accenture assets and expertise to the client aligned with these priorities

• Ensures all resources and locations involved in a workflow are communicating effectively and collaborating amongst each other and with the client

• Effectively identifies, raises, diagnoses, and solves for any risks or anomalies that impact the project

• Ensure the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and Accenture operations strategy

• Provides direction to their functional leads and regional process owners and can help provide recommendations and best practices for operational optimization, and cross utilization

• Works with local site leaders, location specific workflow leaders, and global process owners to ensure new workflows and processes are launched successfully

• Standardization across global centers eg. quality, policy, metrics, SLAs, innovation, people processes

• Ensure  differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract

Basic Qualifications 

• Bachelor’s Degree

• Minimum of 10 years of clinical data operations experience in pharma

• Minimum of 7 years of operational management/people management in a R&D operations setting

• Minimum of 5 years of account management experience

 Professional Skill Requirements

• Demonstrated ownership and or exposure to all phases and life cycle stages of a clinical trial

• Direct ownership of multiple sub functions and exposure to all sub functions within clinical data operations

• Strong knowledge of regulations and guidelines that apply to the conduct of clinical trials

• Understanding of drug development operations beyond clinical data operations

• Clinical Data Management CDM

• Clinical Trial Management Processes

• Financial Analysis and Contract Management

• Proven ability to build, manage and foster a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Excellent communication written and verbal and interpersonal skills

• Excellent leadership and management skills

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.  

Role Location: Range of Starting Pay for role

California: $140,900- $287,399

Colorado: $140,900- $248,499

New York City: $163,100- $287,399

Washington: $150,100- $264,399

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