Collections Lead

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In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that is anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services–the others are Accenture Song, Technology and Strategy & Consulting

To ensure the collections function of a Multi-National client organization is effectively managed to meet the service and performance levels agreed between Accenture and the Client. Coordinating collections activities across a number of the client s business streams while monitoring compliance to credit policies and procedures. It will be a hybrid role based out of Redmond, WA.

•   Act as lead for an individual business stream

•   Ensure SLA s and KPI s are met

•  Take full responsibility for the collections performance, reviewing metrics and reports in order to drive day to day work

•  Engage with the client credit manager responsible for respective business stream and act as first line liaison and review service for them

•  Take accountability for business stream performance by liaising with non collections areas such as Cash and Bank, Risk and Operations

•  Manage the forecasting process

•  Supervise, motivate and mentor staff within the team setting targets for Team Leads and direct reports

•  Ensure the agreed procedures are kept up to date and adhered to within the team

• Responsible for the preparation of managements reports in line with Client and Accenture s requirements

•  Liaise with Accenture HR in relation to recruitment, training and performance management

•  Be proactive and innovative with ideas to improve service deliverables to the client

•  Project manage initiatives where required that could involve procedures reengineering, transitions of work

•  People manager for an individual business stream of 6 people

•  Required to be flexible to respond to a dynamic, challenging and changing environment with flexibility around working hours required during client specified key periods month end

• Any other duties deemed appropriate by either Accenture or the client

Basic Qualifications

• 1 year of Collections experience is required

• 3 years of experience in Collections Management or another industry is required.

• Experience of a high volume multinational environment

• Strong interpersonal skills with the ability and confidence to operate at senior levels within Client and Accenture organization’s together with strong written communication skills

• Good team player, flexible, enthusiastic, innovative and proactive with good organizational time management skills.

• Self starter with the ability to and confidence to work on own initiative to strict deadlines

• Analytical approach good problem solving skills

  Preferred Qualifications

• Degree in business finance credit management qualification desirable

• Knowledge of banking procedures, methods of payment, credit card processing an advantage

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $75,700- $112,599 and information on benefits offered is here.

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