Customer Support Apprentice - Knoxville, TN

Kickstart your career by joining Accenture’s Apprenticeship Program! This is a full-time, year-long position providing a structured, “earn and learn” experience. If you are looking for on-the-job training, enjoy learning new things, and are excited about a hands-on experience in an innovative workplace this is an opportunity for you.

Accenture Flex offers you the flexibility of fixed-duration project-based work powered by Accenture, a leading global professional services company.

What is the Accenture Apprenticeship Program?
The program provides mentorship, formal learning, on-the-job training, and on-going coaching to help build skills with the opportunity to advance into a career with Accenture. Accenture is seeking candidates without a 4-year college degree who are curious, creative, detail oriented and collaborative.

The Role

The Customer Support Agent is a strong problem solver and an excellent communicator. They can listen carefully to customer questions and resolve their concerns using provided tools and resources. This role will provide support to our client’s call center by providing phone support and taking the following types of actions:

• Resolving device issues using troubleshooting techniques and providing clear and concise information.
• Help drive sales by offering products and services that will improve the customer’s experience.
• Reviewing account information and answering questions about billing or services.

While this role is currently authorized to work from home, there may be times when Knoxville-based Customer Support Apprentice will be required to be in the office. These days will be communicated with as much advance notice as possible and may include activities such as team meetings, job coaching, training, or production activities. You will be required to be in the office for the initial 7 weeks of project training.

As this is primarily a Work from Home model, the Customer Support Apprentice will need to meet all home office requirements as described below.
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Home Office Requirements:

Internet service with a direct connection to a cable or fiber modem and capable of at least 150mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.

A workspace with limited distractions and minimal background noise.

Adequate heating and lighting for the workspace.

The candidate may be responsible for physically picking up and dropping off technology equipment issued to them by Accenture.

The candidate accepts full responsibility to ensure their own home networking equipment and Internet Service Provider (ISP) will perform to the required

standards and with minimal disruption or issues.

Hours & Shifts:

Shifts will be anytime between 8 am-9 pm Eastern. Shifts are 8 hours per day and 40 hours per week.

Must be open to working nights, weekends, and holidays as the call center is open 7 days per week. 

Training:

Individuals are provided with paid training. 

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Basic Qualifications

High School Diploma or equivalent

Professional Qualifications

Strong communication skills

Interest in working in a call center environment

Interest in learning new technologies

Ability to meet home office requirements

Willingness to work a schedule that includes evenings, weekends, and holidays

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.

Information on benefits is here.

Role Location: Range of Starting Pay for role.

California: $20 - $24.50

Colorado: $20

New York City: $24.50

New York Albany: $19

Washington: $22

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.