Federal - Front Desk Analyst

Organization: Accenture Federal Services

Location:  Annapolis Junction, MD

We are:

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, VA, San Antonio, TX, and St. Louis, MO. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

You are:

A Front Desk Analyst who will execute services in areas of responsibility for a small to moderate size location/across small number of smaller locations & may oversee the work of team members. Scope may include wide range of Workplace Solutions customer services activities, delivered at a location/across multiple locations. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support & other location services. Independently carry out routine tasks according to guidelines and/or under supervision.

The work: 

Leverage Accenture’s business and technology strategies  

• Identify and analyze trends in concepts and technologies as well as process improvements affecting the workplace arena, implementing each as appropriate

• Oversee the business operations of real estate and workplace-related services including management and support of financial, operational and quality metrics

Overall

• Provide leadership and direction in matters related to facility operations and scope/quality of services

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

• Provide leadership, direction, development and employee supervision within the areas of responsibility

Provide space and service support

• Develop and deliver workplace services and solutions at the right cost to meet business needs

• Provide strategic direction for management of real estate and workplace-related solutions and services for Accenture globally

• Security and safety programs and operations to support safeguarding of our people and property

• Real estate portfolio management

• Facility and office operations

• Records Management

Relations & Contract Management

• Manage relations with internal leadership and stakeholders

• Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget)

• Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction

Workplace Solutions Strategy

• Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements

• Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations

• Leverage Accenture’s business and technology strategies

• Identify and analyze trends in concepts and technologies as well as process improvements affecting the workplace arena, implementing each as appropriate

• Oversee the business operations of real estate and workplace-related services including management and support of financial, operational and quality metrics

Here's what you need:

• U.S. Citizenship Required

• Strong Administrative skills

• Must be on site in Annapolis Junction 5 days a week

Other required skills:

• Ability to work in a high-demand, fast paced environment

• Great attention to detail

• Strong Communication Skills - both written & oral

Bonus points if you have:

• 5 years customer service experience

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.    

Role Location: Range of Starting Pay for role  

California: $50,800-$83,900

Colorado: $50,800-$72,500

New York City: $61,500-$83,900

Washington State: $54,000-$77,100

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.