Organization: Corporate Functions/Corporate Services & Sustainability
Location: Washington, DC
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
The Washington D.C. office is located in the Nation’s Capitol. It is an office where Accenture Leadership and all levels of staff co-create, collaborate and learn with our Accenture teams and clients. We are seeking a strategic problem-solver with excellent customer service, attention to detail and amazing engaging hospitality skills. This role is a highly visible, hospitality and customer-oriented individual who excels at working with upper levels of leadership. Will work in tandem with Executive Support and Office Services to meet the ever-evolving needs of Accenture’s Global Management and their teams. This role will provide office welcome ambassador services and white-glove customer support (client welcome experience and concierge services). Will need to attend to tasks both small and large. They should approach all tasks with speed and precision. They should be organized, able to multitask, have an eye for detail, and can creatively problem solve on own.
The Hospitality Ambassador Welcome Experience Concierge will serve as a member of our office operations, welcome and concierge services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include hospitality, executing office meetings and events, internal and external customer support and general administrative care.
The HAWEC oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.
Additional duties may include time/expense reporting and reconciliation, invoice duties and projects in MS Office.
Tasks to include, but not limited to:
Daily walkthroughs of suite spaces to ensure Accenture standards of cleanliness and maintenance are met.
Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following.
Be a true face of the firm, an ambassador creating an unparalleled experience for every guest that walks through the door.
Develop and maintain relationships with executives’ clients, other top executives within the company, and their EA’s.
May assist with day-of travel needs for executives, inclusive of car services, trains, and flight changes.
Provide general information regarding restaurants, public transportation, amenities, etc. and arrange bookings and reservations.
Stock supplies and maintains inventory daily throughout suite areas.
Execute and manage ad hoc requests from Executives.
Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
Responsible for making sure all guest preferences are met, while delighting and exceeding guest expectations
Meet, greet and escort all VIP guests and ensure the guest was delighted and satisfied, arriving, during the stay and during a fond farewell
Solicit feedback from guests at the conclusion of their office visit to identify areas of improvement.
Collect and maintain visitors' needs and preferences to enhance future experience.
Greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource
Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination and setup.
Manage on-site meetings and workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management or other location services.
May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
May set up, maintain and/or provide support for workspace/meeting rooms including audio/visual equipment.
May contribute to the preparation of daily, weekly and monthly reports.
May perform administrative duties according to location guidelines including assisting local EA’s to perform on-site duties as requested.
May carry out instructions for security, fire, health and safety and maintain records.
The hours are 8 AM to 5 PM but flexibility is required for this role, based on early morning or evening events.
High School Diploma
Minimum of 3 years hospitality or customer service experience in hotel or front office and concierge division, conference services & event management or corporate functions setting
College Degree Preferred
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services.
Intermediate to advanced knowledge of MS Outlook
Intermediate to advanced knowledge of MS Office (Word/Excel/PowerPoint)
Highly visible, customer-oriented individual who excels at working with upper levels of leadership.
High level of professionalism with a good executive presence-demonstrating pose and calm demeanor
High level of energy and passion for hospitality, creating engaging dynamic guest experiences
Ability to manage relationships with internal leadership
Excellent customer service skills
Willingness and aptitude to learn new skills
Great communication skills (written and oral)
Great organizational, multi-tasking, and time-management skills
Responsive, flexible, adaptable
Great interpersonal skills
Comfortable with technology
Critical thinking and problem-solving skills
Seeks out challenges and opportunities to grow
Ability to communicate and work with all levels of customers
Ability to lift and move items, up to 40 lbs.
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.
Role Location: Range of Starting Pay for role
California: $49,788 - $102,600
Colorado: $49,788 - $88,700
New York City: $57,625 - $102,600
Washington: $53,015 - $94,400
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection ...