Hospitality & Office Operations Customer Service Analyst

**Organization: Corporate Functions/**Corporate Services & Sustainability

Location: Washington, DC

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

The Washington D.C. office is located in the Nation’s Capitol.  It is an office where Accenture Leadership and all levels of staff  co-create, collaborate and learn with our Accenture teams and clients. We are seeking a strategic problem-solver with excellent customer service, attention to detail and amazing engaging hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).

The Hospitality & Office Operations Customer Service Analyst will serve as a member of our office operations and location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include hospitality, executing office meetings and events, internal and external customer support and general administrative care.

The HOOCSA oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.

Additional duties may include time/expense reporting and reconciliation, invoice duties and projects in MS Office. 

Tasks to include, but not limited to:

• Greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource

• Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination and setup.

• Manage on-site meetings and workspace reservations, including optimizing and prioritizing space requests.

• Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management or other location services.

• May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).

• May set up, maintain and/or provide support for workspace/meeting rooms including audio/visual equipment.

• May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

• May provide basic technical support for standard office equipment (e.g., copiers and printers).

• May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).

• May contribute to the preparation of daily, weekly and monthly reports.

• May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

• May perform administrative duties according to location guidelines including assisting local EA’s to perform on-site duties as requested.

• May carry out instructions for security, fire, health and safety and maintain records.

The hours are 9 AM to 6 PM but flexibility is required for this role, based on early morning or evening events.

• Onsite CF Roles - This role will require you to work in the office

Basic Qualifications:

• Must have HS Diploma

• Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting

Preferred Qualifications:

• College Degree Preferred

• Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services

• Intermediate to advanced knowledge of MS Outlook

• Intermediate to advanced knowledge of MS Office (Word/Excel/PowerPoint)

Professional Skills:

• High level of professionalism with a good executive presence-demonstrating pose and calm demeanor

• High level of energy and passion for hospitality, creating engaging dynamic guest experiences

• Ability to manage relationships with internal leadership

• Excellent customer service skills

• Willingness and aptitude to learn new skills

• Great communication skills (written and oral)

• Great organizational, multi-tasking, and time-management skills

• Responsive, flexible, adaptable

• Great interpersonal skills

• Comfortable with technology

• Critical thinking and problem-solving skills

• Proactive, self-starter

• Forward thinking

• Seeks out challenges and opportunities to grow

• Excellent communication skills (written and oral)

• Ability to communicate and work with all levels of customers

• Ability to lift and move items, up to 40 lbs.

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits offered is here.   

Role Location: Range of Starting Pay for role

California: $49,788 - $102,600

Colorado: $49,788 - $88,700

New York City: $57,625 - $102,600

Washington: $53,015 - $94,400

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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.