Innovation Hub Analyst

Job Description 

The AV Technology Support Specialist is responsible for exceptional meeting and event experiences in our Innovation Hub, providing AV technology support with a strong focus on white glove customer service. This position will collaborate with client teams in showcasing immersive, cutting-edge multimedia presentations, acting as the event technology expert during planning, set up, and execution. This role will be consultative, hands-on, and highly visible. You will be empowered to be an immediate difference maker, partnering with broader support teams to provide and maintain a positive and professional office environment. A successful candidate will possess strong communication skills, follow-through, and reliability. 

Key Responsibilities 

• Serve as an event technology subject matter expert for the Innovation Hub - a cutting-edge digital conference center.

• Collaborate with client teams to consult on different presentation options to add value to the client’s overall objective. Collaborate with various teams to plan, execute and support all Innovation Hub client and leadership initiatives. Tailor technology needs to accommodate customer's vision.  

• Coordinate with internal and external resources to set up and deliver consistent, high-quality AV event productions.  

• Proactively takes steps to ensure supported meetings and events are successful by gathering the necessary logistics, preparing, and thoroughly testing equipment/devices prior 

• Delivers excellent above and beyond white-glove service to our customers and stakeholders

• Provide consultation and education to all levels of end users on presentation technologies. 

• Takes ownership of supported technologies and solutions to become a subject matter expert 

• Create and deliver technical training and documentation to various customers including support teams and leadership.  

• Learns new technologies, consolidates and develops documentation as needed, trains and communicates new findings/solutions 

• Design and documentation of operational processes for consistent application across multiple locations within a standardized environment. 

• Assists with implementation and maintenance of our established processes and procedures 

• Conduct regular preventative maintenance sweeps of conference room systems and other nonstandard devices. 

• Responsible for checking, maintaining, troubleshooting, and the issue resolution of supported technology standards.  

• Be comfortable with software system reconfiguration and/or hardware replacement with proper cable management. 

• Assess, configure, troubleshoot, and maintain (including tech checks, cable management, issues tracking/reporting, etc.) various technologies.

• Coordinate any upgrades or repair activities with appropriate third-party vendors and to continue to communicate status to the affected stakeholders. 

• Liaison with vendors and external contacts whenever necessary to execute required tasks and maintain prompt updates to the appropriate stakeholders. 

• Consult on future technology needs and advise local and support teams on emerging trends  

• Adequately maintains communication of updates and pertinent information to supervisor and teammates 

• Takes an active part in planning, execution and support of all Innovation Hub clients and leadership initiatives

• Takes an active part in team discussions, meetings, events, and other collaborative opportunities 

•  Displays an Innovative mindset, identifies innovative solutions that improve the way our customers, stakeholders and teams work and collaborate 

• Consistent, Dependable - arrives on time and ready to work upon arrival, attends scheduled calls 

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below andinformation on benefits offered is here. 

Role Location: Range of Starting Pay for role 

California: $49,800-$102,600

Colorado: $49,800-$88,700

New York City: $57,600-$102,600

Washington: $53,300-$94,400

What You Will Need:

• 1 year IT experience

• Comfortable working in a professional office environment 

• Understanding of AV and Workstation fundamentals, as well as the ability to identify and troubleshoot issues.  

• Ability to remain calm under pressure 

• Proficient with Microsoft Office Suite (Teams, Outlook, SharePoint, PowerPoint, etc.) 

• Driven, detail-oriented, focused, self-motivated 

• Works well independently and in group/team settings 

• Possess great interpersonal skills  

• Strong customer service and communications skills

• Comfortable supporting executive level clientele and VIP event

• Technical understanding of related communications technologies (i.e., IT, data networking, telecommunications, communications cabling, etc.) 

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)   

Bonus Points If You Have:  

• AVIXA Certified Technology Specialist (CTS) certification

•  A+, Network+, Dante

• Strong understanding of commercial AV technologies including; Video Conferencing Devices: Surface Hubs, Cisco Room Kits, Microsoft Teams Room (MTR), Cyviz, etc. Immersion Technologies/Extended Reality: Igloo, Oculus, Hololens, etc. Wireless Display Sharing: Mersive Solstice, Barco Clickshare, Miracast, AirPlay, etc. 

• Proficient AV understanding and ability to set up mobile Audio Kits Microphones, Speakers, Receivers. 

• Presentation Software, Whiteboarding 

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Requesting An Accommodation

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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