This role presents an opportunity to be part of a support team for one of Accenture’s largest Innovation Hubs. The New York Innovation hub is seeking a technology professional with expertise in audio and video technology to work in a highly visible, dynamic environment. An ideal candidate would possess strong, professional customer service and communication skills with an aptitude to remain calm and courteous under pressure. The candidate must be resourceful and be able to anticipate needs and solutions. The person should be passionate about customer service and technology. Represent the local technology team as a single point of contact for events, while owning the support processes and procedures to effectively collaborate, inform, solve, and communicate with all resources involved and impacted.
Explore new technologies and make suggestions for implementation and improvements
Participate in a highly collaborative environment to plan and implement backup solutions for technologies, share knowledge and demonstrate various technologies
Application and adherence to current CIO LTS processes and procedures Liaise with vendors to engage supplemental or back up equipment services as needed
Balance empathy and analytical skill while working toward issue resolution under pressure
Overall professionalism is critical in appearance, demeanor and response
Experience and ability to troubleshoot existing and new technologies in local office including but not limited to Cyviz, Video Conferencing equipment, Surface Hubs, Projectors, Video Cameras, Mobile devices, Workstation PC and Mac, Networking & VLANs
Emerging and experimental technologies
The role will require travel within assigned city to external venues as well as other Special Events domestic and international
Ability to travel up to 80% as required by business
This role is onsite at the New York Innovation Hub
Minimum of 1 year of experience with Workstation hardware and software support
Minimum 6 months of experience with IT Service & AV with end-to-end planning
Minimum 6 months of experience with Special Events, Trade Shows & Industry Workshops
Project Management Skills
Knowledge of Managed Services
SLA Definition and Tracking
Customer and Client Satisfaction Management
Trade shows, regional summit, regional seminar, industry workshops.
AV Technology support (i.e. Surface Hub, Cyviz, Audio/Visual, etc..)
Professional Skill Requirements:
Excellent customer service skills
Desire to know about, work in, and provide IT support
Excellent communication skills, including the ability to communicate to all levels of client personnel
Ability to remain calm and courteous in challenging situations
Ability to honor commitments and deadlines on assigned tasks.
Ability to prioritize tasks and complete assignments in a timely manner.
Ability to foster a teamwork and collaboration environment
Excellent problem solving skills (Issue Identification Analysis and Solving)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.
Information on benefits is here.
California $22.26 to $49.33
Colorado $22.26 to $42.64
New York - Albany $20.63 to $39.47
New York City $25.77 to $49.33
Washington $23.70 to $45.38
Pay Transparency Info for Salary Range Request from Employee or Candidate:
Accenture offers competitive pay to ensure that our people are compensated fairly and equitably. Compensation varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. The reasonable range of compensation for the role and location based on your request is as follows:
New York $53,600 to $102,600 $25.77 to $49.33
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