Workplace Concierge/Receptionist (Seattle)

Organization: Corporate Functions/Workplace

Location: Seattle, WA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

Accenture’s Workplace Concierge role will deliver efficient and effective management of front desk operations, facility maintenance orders, security access, and check-in process for employees, customers, vendors and guests.

Key Responsibilities:

• Front desk presence, Monday through Friday 8:00 am to 5:00 pm 

• Welcome visitors to the office and provide wayfinding assistance as needed

• Ensure the safety of the workplace as well as monitor and enforce access to the physical office and workspaces to support security/asset protection

• Create, update, and audit security access badges 

• Liaise with building management, including requesting work orders as needed for facility maintenance, vendor management, and cleaning services 

• Manage EMS reservations and monitor meeting room requests

• Order office, access badge, and catering supplies as directed by Office Facilities Lead

• Retrieve voicemails and direct to appropriate parties

• Coordinate incoming and outgoing mail, courier, and related delivery services

• Maintain a clean and organized front desk. Ensure that maps, building forms, and other printed documents are readily available 

• Actively engage with Facilities, Meeting & Events, IT, and other local office teams to create a cohesive and welcoming office experience

• Act as a Floor Warden for Life Safety drills and events

• Prior experience with event management and security systems preferred (e.g., CCURE 9000)

Other Requirements

• Customer service and hospitality mindset; demonstrated embodiment of Avanade culture for our employees, visitors, and partners

• Use personal judgment to resolve complex problems

• Provide technical, administrative, and operational support with developed understanding of Avanade’s processes and practices

• Experience and comfort with Microsoft technologies (e.g., Microsoft Office, SharePoint, PowerBI)

• Walking, standing, climbing, lifting, stooping, and carrying of equipment and materials may be required as needed

• Daily presence required within the Seattle office, located at Second and Seneca in downtown Seattle

Role Requirements:

• Onsite CF Roles - This role will require you to work in the office

Basic Qualifications:

• Minimum of 3 years’ customer service experience

Preferred Qualifications:

• College degree

• Knowledge of MS Outlook

• Intermediate to advanced knowledge of MS Office (word/excel/PowerPoint)

Professional Skills:

• Critical thinking skills

• Problem solving skills

• Proven ability to work independently and as a team member

• Good communication skills (written and oral)

• Good organizational, multi—tasking and time management skills

• Highly responsive, flexible and adaptable

• Proactive thinker/action taker

• Passionate about customer service

• High level of professionalism

• Demonstrated leadership in professional setting

• Demonstrated teamwork and collaboration in a professional setting

• Ability to work with highly confidential material and maintain confidentiality

• Comfortable with technology

• Seeks out challenges and opportunities to grow

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $38,988 - $88,500 and information on benefits offered is here.

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.