Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit https://accolade.com.
As an Accolade Government Solutions (GST) Health Assistant, reporting to a Steward, you will be a trusted go-to resource who supports our nurses with our TRICARE Beneficiaries with any issues related to their health or health benefits. You will have the opportunity to help clients get the right care at the right time... no problem is too big or too small.
Duties and Responsibilities
Understand the methods of communication and engagement with our Beneficiaries
Optimize & leverage the communication channels that fit each client
Understand a client's context
Assist our nurses in ensuring our beneficiaries are fully supported
Partners with GST nurses to welcome new clients to the program
Assessment of urgent needs or barriers to care
Gathers critical data to support the completion of the Comprehensive Care Plan
Gain a holistic view of who our beneficiaries are, understand what's important to them, and provide information so they can make an informed decision about their healthcare
Maintains accurate documentation of all interactions with beneficiary
Consults with clients regarding needed resources and provide various options that meet their needs
Coordinates care with beneficiary's providers to ensure they are up to date on all care
Assisting with outreach mailings and faxes
Assisting with timely follow-ups and rescheduling
Answer inbound calls and triage as needed
Assist in ensuring all beneficiaries' tasks are tracked and managed
Assist in finding provider options and deliver results to beneficiary
Assist in understanding and quickly retrieving TRICARE/EFMP/ECHO benefit information.
Help clients optimize benefits packages & third-party vendors appropriately
What we are looking for...
Bachelor's Degree or 5 years relevant experience in a service-based environment preferred
Ability to thrive in a performance-based environment
Demonstrate a high level of personal accountability
Ability to listen, talk, and type all at once through multi-channel communications
Empathetic critical thinking
Commitment to quality and continuous improvement
Demonstrated ability to use Microsoft Office (Word, Sharepoint, Powerpoint)
Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
Initial outreaches to new beneficiaries. This includes calling parents, confirming demographic information (phone, family, email, address, insurance, etc.), reviewing the parent toolkit, assessing for urgent needs and barriers, reviewing CCP, reviewing current providers, completing care coordination with providers, reviewing provider search and logistics, assessing for need of provider search or resources, scheduling of follow up with the ASN.
Documentation of initial call. This includes adding in delegate status, and contact information, creating provider letters, creating a welcome letter for family, starting documentation of the CCP including initial goals, emailing any requested resources from the initial call, and creating follow-up tasks for ASN.
Care Coordination. Reaching out to primary care providers, developmental pediatricians, ABA providers, and others as requested to inform them about the beneficiary's enrollment and provide them with the provider toolkit.
Logistics. Completing a requested consultation with the beneficiary's family around a needed resource. During the consult, an assessment is done to narrow down the specifics of the family's needs. Questions are focused on distance, financial limits, sensory considerations, family schedules, specific interests, resources already utilized, and any other considerations or barriers that are relevant to the request. This information is then taken offline and a search is conducted over several days with research and phone calls made to verify all information found before emailing final results to the family.
Provider Search. Offline research and verification process of locating new providers for beneficiaries based on the requested type of provider and personal preference. Factors taken into account when looking for providers include insurance status (INN/ONN), distance willing to travel, type of specialist needed, scheduling restrictions, waitlist times, gender preference, language barriers, sanctions, telehealth options, and other needs as listed by the beneficiary. Research and verification can take up to several weeks before results are able to be delivered to the family.
Mailing. Creation and documentation of needed letters for families and providers. This includes six different types of letter formats.
Faxing. Creation and documentation of letters and care plans to send to beneficiaries' providers
Phone Call. Receiving all inbound phone calls. Triaging each family to quickly and effectively provide the services requested.
$https://22.00 - $https://24.00/hr
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at https://ReportFraud.ftc.gov**. You can also report it to your state attorney general.**
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at https://ReportFraud.ftc.gov. You can also report it to your state attorney general.