Workforce Data Analyst I

Accolade, Inc.

Prague, Czechia


Position summary

d other workforce management data as needed.<br><br><b>A day in the life...</b><br><br><ul><li>Audit agent schedules and make recommendations for optimization in our workforce management toolset</li><li>Run reports on actuals and compare to forecasts in our analytics platform</li><li>Build reports for forecasting and input data into the capacity plan</li><li>Review call patterns and make recommendations for schedule efficiency</li><li>Provide support to the Workforce Capacity Planner to leverage data to identify and prioritize opportunities to improve efficiency and productivity.</li></ul><br><b>What we are looking for...</b><br><br><ul><li>Solid business acumen; analytical and inquisitive.</li><li>Experience with Excel (Qlik and Workday a plus) and data manipulation skills</li><li>1+ year of demonstrated experience with data analysis.</li><li>Team player capable of effective collaboration across highly matrixed organizations.</li><li>Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.</li><li>Self-starter with a "roll up your sleeves" mindset and desire to add value.</li></ul><br><b>While working in Accolade you will enjoy the following benefits:</b><br><br><ul><li>5 weeks of vacation + personal days</li><li>1 paid day off for your volunteerism per year</li><li>Cell phone and a plan for unlimited personal use as well</li><li>Sodexo Gastro Pass Card fully covered by Accolade</li><li>Flexi Pass Card per month or Multisport Card fully covered by Accolade</li><li>Parental benefits</li><li>Virtual hospital service</li><li>Ginger Emotional Support app (</li><li>Carrott - support on family forming journey (</li><li>Fresh fruits and office breakfasts</li><li>Office events-workshops, tournaments, competitions, raffles. buildings</li></ul><br><b>Our people are the Heart of Accolade</b><br><br>Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:<br><br><b>Member Obsessed</b><br><br>For everything we do, we ask ourselves: Is this going to make our member's life measurably better?<br><br><b>Be Fearless</b><br><br>We think differently. We do what's never been done. We are reinventing healthcare every step of the way.<br><br><b>Stronger Together</b><br><br>We honor the differences among one another and know that our unique perspectives drive us forward.<br><br><b>Genuine Care</b><br><br>We care deeply about the human beings we work with and serve. We have each other's back.<br><br><b>Embrace Reality</b><br><br>We bring the data, tell the truth, and trust each other.<br><br><b>Relentless Execution</b><br><br>We operate with a bias for action. Take initiative, move fast & have fun.<br><br>Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.<br><br>Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.<br><br>Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at You can also report it to your state attorney general.<br><br>To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.<br><br>Prague