Lead Monitoring and Observability Engineer

we use technology to support our customers and business.

RESPONSIBILITIES

About the role:

• Influence current monitoring implementations to identify opportunities and gaps in Observability, Automation and self-healing best practices

• Working with a team of engineers focusing on observability and cloud security

• Assist in developing strategies for observability across different platforms

• Collaborate with product teams in architecting observability for end-to-end visibility through application code and infrastructure while focusing on security

• Collaborate with other SRE teams to ensure telemetry data is aggregated and collected

• Data onboarding of logs, metrics, and traces - Leveraging AIOps, GenAI and Machine Learning in current technology stack

• Expand use of current observability tools in the collection of telemetry data

• Collaborating with various application and infrastructure teams across various observability domains to reduce MTTR and MTTD through proactive monitoring and alerting

• Effectively communicate current status of all projects, problems, and issues to the department AVP

• Pro-actively identify opportunities for improvements to existing processes and for automation of time consuming tasks

• Lead projects and provide vision and technical direction to oversee and ensure prompt completion of projects

• Ensure that all systems under department are running at optimal efficiency/capacity

• Evaluate, perform, and delegate system administrative functions as appropriate

• Adhere to all company authored policy, procedure and standards documents

• Assist the AVP with new technology research in order to stay abreast of the latest developments in ITS technology, trends, and knowledge, and legislation

• Assist the AVP in determining the direction and enhancement of the system to meet the needs of the organization

• Participate in an after-hours support as needed

• Perform other duties as assigned

• Conform with all company policies and procedures

QUALIFICATIONS

What makes you a dream candidate?

• AWS and Azure cloud native observability tools

• Cloud Security Engineering principles

• OpenTelemetry and SDKs

• Application and infastructure performance

• Full Stack Observability Strategy - Custom Scripts ? Python

• Synthetic Transaction - RUM (Real User Monitoring) Skills

• Ability to think strategically and make collaborative decisions

• Communicates quickly, clearly, concisely, appropriately and intelligently

• Foster open communication, speaks with impact, listens to others, and writes effectively

• Ability to effectively negotiate with vendors on upgrades and acquisitions

• Effective planning, time management, negotiation, and delegation skills

• Ability to approach problems with an open-mind and create new and innovative ideas and methods

• Think positively when faced with obstacles, build on others ideas, think logically and intuitively

• Strong analytical skills

Education

• High School Diploma or equivalent required

• Bachelors Degree in related field or equivalent experience

Preferred Experience

• 8-10 years of IT engineering experience preferably working with Observability tools for traces, logs, and metrics required

• Experience with open-telemetry preferred

• Experience with Observability Systems and Applications in a Cloud & On-Premise Hybrid Environment preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive.

Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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