Training Delivery Specialist

n will contribute to the standardization and alignment of the GMF IO vision to deliver better customer experiences by equipping employees, through an integrated approach, with operational knowledge and delivering ongoing learning experiences.

What you need

• Bachelor's degree (minimum). Learning Development, Education (preferred)
• Classroom and/or webinar facilitation: 3 - 5 years
• Software/systems: MS Office, SharePoint, Oracle LMS, Microsoft Teams for Training, Power BI
• Bilingual (English, and Spanish, and/or Portuguese)
• Experience and exposure to ADDIE, Instructional Systems Design, Adult Learning Principles, and Learning Styles such as:
  • Training Delivery/Facilitation
    • Classroom
    • Webinar
  • Evaluation and measurement

    • Kirkpatrick evaluation model (Level 1 - 4)

Candidate must have:

• Excellent oral, written, and presentation skills; ability to communicate to individuals and groups, including consultative, influencing, conflict management, and negotiation skills

• Excellent organizational skills and ability to create and maintain work relationships. Demonstrated interpersonal skills to communicate with project teams and stakeholders effectively

• Strong training capabilities

• Strong time management skills with the ability to establish priorities and meet deadlines

• Strong analytic, reporting, and problem-solving skill set

Candidate may have:

• Experience in the Financial Services industry and operational-related positions

• Proven experience working with multi-functional, multi-cultural, different countries, and/or decentralized teams

• Strong project management skill set with the ability to manage multiple resources, timelines, milestones, and objectives

What you will be doing

• Provide quality learner experiences by demonstrating excellent facilitation/training skills in the classroom, through webinars, and in the learner's workplace.

• Collaborate as part of a team of local and remote trainers.

• Work with interdisciplinary teams that include employees, management, SMEs, and other stakeholders to support IO operations and:

  • Gather training requests and needs due to performance gaps.
  • Identify audience traits that may impact learning solutions or guide solution delivery.
  • Evaluate courses to recommend the best one for the needs of the employees/area.

• Analyze training evaluation activities to measure course/program effectiveness (up to and including business impact)

• Identify opportunities for improving courses or programs through data analytics and reporting

• Utilize sound adult learning methodologies to deliver courses for key functional areas, roles, and initiatives to support GMF IO operations. (On-going skills development, systems, products, customer service, etc.)

• Maintain up-to-date knowledge of industry trends and best practices in training

• Work with the logistics coordinator to book rooms, print materials, order catering, etc., to ensure flawless training courses and program delivery.

• Participate in the overall design and delivery process as required.

• Maintain strict confidentiality of all information.

• Travel may be required. (< 25%)

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

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Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.