Associate Service & Implementation Consultant - Chat Team

ADP

4.4

(608)

El Paso, TX

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #253324

    Position summary

    ts who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

    To thrive in this role, you must be comfortable working in a metrics-driven chat center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

    A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

    Ready to #MakeYourMark? Apply now!

    To learn more about Client Services at ADP,watch here: https://adp.careers/Client_Services_Videos

    WHAT YOU'LL DO: Responsibilities

    What you can expect on a typical day:

    Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

    Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

    Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound chats. Daily chat time may increase during peak seasons, like at the close of the year.

    TO SUCCEED IN THIS ROLE**:**Required Qualifications

    • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.

    • You can work overtime hours during peak seasons.

    A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

    • Experience noted above, OR

    • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

    YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

    • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

    • Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

    • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

    • Continuously learn through ongoing training, development, and mentorship opportunities.

    • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

    • **Focus on your mental health and well-being.**We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

    • Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

    • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

    What are you waiting for? Apply now!

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.