Canada SBS Implementation Senior Team Leader

ADP

4.4

(608)

Makati, Philippines

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    performance; identifies and appropriately addresses opportunities for improvement. (20% of time) • Achieves objectives for associate engagement and turnover. (20% of time) • Collaborate with other internal departments to ensure service objectives are met. (15% of time) • Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time) • Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
    REQUIREMENTS • Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) • 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) • 2 -3 years SME, mentor or supervisory experience (Required) • Proven proficiency in prioritizing critical client issues and managing workflow. (Required) • Proficiency in the use of PC applications. (Required) • Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) • Effective oral and written communication skills required. • Strong interpersonal, conflict management and mentoring skills. • Effective time management skills, organization, and planning required COMPETENCIES • Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging. • Maintaining focus to deliver results in a fast-pace and diverse environment. • Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills. • Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations. • Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADP's overall success. • Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. • Reinforcing our vision and strategy through words and actions to support ADP business goals. • Sharing ideas and information across diverse audiences to drive our business. • Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.