Consultant en support TLM / Consultant TLM Support

internes de support produit pour apporter une solution à la demande du client

• Maintenir ses connaissances et sa maîtrise des produits de gestion du temps et du travail

• Soutenir d'autres partenaires commerciaux d'ADP si le volume d'appels le permet.

Qualifications

• • Bilingue -- français et anglais
• • Expérience confirmée dans la fourniture d'un service à la clientèle de qualité supérieure
• • Aptitude à apprendre de nouvelles applications logicielles
• • Compréhension de base des réseaux, des routeurs, des commutateurs, des adresses IP
• • Excellentes compétences en matière d'organisation et de définition des priorités
• • Grand souci du détail
• • Excellentes compétences en matière de gestion du temps

• • Excellente communication - écrite et orale

Éducation

Diplôme post-secondaire ou équivalent

Expérience

1 à 2 ans d'expérience dans le service à la clientèle

Condition de Travail

Capacité à travailler de 8h à 20h (EST)

TLM Support Consultant

Job purpose

Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

Duties and responsibilities

• Follow call handling best practices to deliver Service Excellence

• Resolve inbound service requests from internal and external clients utilizing ADP Time products

• Adhere to schedule as per Workforce Management

• Achieve call metrics as determined by business unit

• Detail client service requests in client record management system

• Collaborate with internal product support partners to bring resolution to client request

• Maintain knowledge and proficiency of Time and Labor Management products

• Support additional ADP business partners as call volume permits

Qualifications

• Excellent written and verbal communication

• Proven track record for delivering superior customer service

• Aptitude to learn new software applications

• Basic understanding of networks, routers, switches, IP addresses

• Excellent organization and prioritization skills

• Strong attention to detail

• Excellent time management skills

• Strong communication - written and oral

Education

Post-secondary diploma or equivalent

Experience

1-2 years of customer service experience

Working conditions

Able to work between 8am-8pm EST

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.