Consultor de Integración SAP

tes and regional/global implementation activities

• Responsible for consistency message and quality level of service across regions

• Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality.

TECHNICAL RESPONSIBILITIES

• Monitor Integration errors for live clients

• Proactively react to integration issues

• Support all integration issues related to integration mapping

• Responsible to deliver technical solution for global tickets

• Responsible to set up complex global/regional integration tickets/CCR analysed and designed by the GIA in the system

• Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs

• Keep client specific documentation up to date

• Get trained and knowledgeable on new integration features released by ADP product

• Get trained and knowledgeable on new integration features released by System of Record -- SOR (SuccessFactors/WorkDay/Oracle)

The tasks to be performed in the Customer Change Request process are as follow:

• Participate on the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget

• After validation ensure modification in the integrated solution are consistent with ADP GV/CSL global template

• Regional/global testing and validation responsibility

• Participate on the training of new service team members on ADP GV/CSL guidelines & processes.

PROBLEM RESOLUTION

• Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA

• Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center.

• Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.

• Manage the configuration, test the changes, and then ensure that the changes are available for the client.

• Ensure that the client is satisfied with the solution.

• Co-operate closely with the GIA on the global alignment across the regions

• Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality

• Participate in transition process between implementation phase to service support phase and review the learning points

• Participate in defining cross functional service scope, responsibilities, and a delivery list with client

• Ensure Internal communication and further co-ordination

• Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures

• Co-ordinates configuration and testing communication with local/regional service application teams.

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