Executive Relations Manager (Bilingual - English/Spanish)

Relationship Manager)** promotes and manages effective relationships with ADP Celergo Streamline (CSL) partners. As the liaison with the partner and as a partner advocate, you will serve as the key contact within the senior levels of the partner's organization. Understanding the partners' short and long term goals, you will serve as a facilitator of prospective new business, new feature/product opportunities, and create/execute on strategies that assist in delivering a value-based relationship with each partner.

RESPONSIBILITIES:

• Coordinate with internal and external resources to ensure partner issues are addressed and resolved

• Own responsibility for partner retention, satisfaction, reference ability, and revenue/profitability growth

• Responsible for building and growing strategic relationships with partners

• Negotiate operational issues and contract opportunities with partners

• Partnership with ADP Sales and coordination of securing additional business opportunities

• Partnership with business consultants and sales leadership to provide updated sales tools to accelerate sales volume

• Focus on securing contracts and service level agreements (SLA's)

• Engage partner decision-makers to understand partner vision and goals in partnership/working business relationship with ADP

• Engage partner throughout working relationship with ADP

• Coordinate efforts with internal ADP partners/counterparts

• Up to 35% travel

QUALIFICATIONS REQURED:

• Education: BS/BA in Business discipline or a minimum of 5-7 years of servicing large National Account size clients in related industry in the area of professional services, system implementation and/or client service for HR, payroll or finance systems

Preference will be given to candidates who have the following:

• Experience working with a highly motivated and dynamic sales organization

• Demonstrated ability to engage and influence senior executive levels within partner organizations and third parties resulting in a consultative relationships

• Must possess strong financial and business acumen

• Excellent verbal and written communication skills as well as a demonstrated proficiency in time management and client conflict resolution is necessary

• Has an understanding of the full suite of product offerings and knows where to escalate to get the client additional information

• Experience in managing service recovery

• Strong industry knowledge

• Payroll experience and CPP is a plus

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