Manager Payroll Implementation with French

ADP

4.4

(608)

Bucharest, Romania

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    He/She will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

    He / She has a direct relation with the CoE Senior Manager and is accountable for 4 areas:

    • Client experience, quality (measured by NPS)

    • People management

    • Process management

    • Business and productivity management

    Responsibilities:

    Coordinates the main information system development activities, coordinates resources and controls project milestones (information/data/programming/analysis). Develops, plans, analyses, estimates and sets up the priorities of the configuration activities, phases and agreed project deadlines.

    For his/her team, he/she creates reviews, develops and communicates standard processes that ensure ADP commitments or exceed ADP contractual requirements.

    Market leadership - client focused

    • Checks quality of the delivery to the client and always focuses on client experience

    • Manages client escalations together with the CoE Senior Manager

    People leadership

    • Ensures that all team members have the appropriate training planned as defined in the job description

    • Reviews and improves training plans in coordination with the CoE Senior Manager

    • Participates in the recruitment process for new hires

    • Identifies talent, works with HR to ensure that the appropriate development plans are created

    • Works with the CoE Senior Manager to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

    • Recognizes and celebrates team and team member accomplishments and exceptional performance

    • Maintains a healthy and correct team dynamic

    Process leadership

    • Monitors day-to-day operations to guarantee that the Payroll Implementation Consultants work according to their defined role and meet our SLAs

    • Effectively and consistently manages process of changes (including roll-out and communication)

    • Constantly monitors operations (quality & SLAs)

    • Ensures ongoing coordination

    Business leadership

    • Uses KPIs to manage productivity

    • Improves organization, process and tools using ADP WAY methodology

    • Manages Capacity plan in coordination with the CoE Senior Manager

    Knowledge and Skill Requirements**:**

    • Expertise in the payroll implementation processes, tools and activities

    • An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)

    • Knowledge in working with HR applications

    • Very good mastery of French and English, both orally and in writing, at minimum B2

    • Microsoft Office Suite

    • Proven experience in a similar position or a minimum experience of 3 years as an End-to-End Implementation Consultant

    • Good oral and written communication skills

    • Client portfolio management

    • Project management

    • Customer relationship management

    • Escalation management

    • Time management

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.