MasterTax Associate Client Service & Product Support Specialist

ADP

4.4

(608)

Tempe, AZ

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #252456

    Position summary

    are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

    A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

    Ready to #MakeYourMark? Apply now!

    To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/

    What you'll do:

    • A strong focus on Client Satisfaction in a relevant industry

    • Provide technical support to clients who are utilizing the MasterTax software via phone and email, also utilizing remote access when necessary via WEBEX

    • Effectively analyze, troubleshoot, replicate and develop creative solutions for client challenges, escalating to second level support, if needed.

    • Responds promptly and professionally

    • Self-starter

    • Strong client relationship and interpersonal skills

    • Ability to troubleshoot and resolve customer issues

    • Ability to demonstrate learning agility

    • Ability to learn and apply basic concepts in new situations

    • Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

    • Ability to collaborate and work in a team environment as well as work independently and make sound decisions

    • Ensure case notes thoroughly detail both the reported issue and the resolution steps and both are recorded through the CRM system

    • Excellent analytical and time management skills

    • Excellent communication skills both verbal and written

    TO SUCCEED IN THIS ROLE:

    • You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience.

    • Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.

    • You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.

    A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

    • Experience noted above OR

    • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

    YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

    • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

    • Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

    • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

    • Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

    • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

    • Balance work and life. Resources and flexibility to more easily integrate your work and your life.

    • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

    • Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live.

    • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

    • 1 year of customer service

    • High School Diploma

    • Strong client relationship and interpersonal skills

    • Ability to troubleshoot and resolve client complaints

    • Ability to demonstrate learning agility

    • Ability to learn and apply basic concepts in new situations

    • Organizational skills including the ability to multi task, set priorities and follow up in a timely manner

    • Ability to collaborate and work in team environment as well as work independently and make sound decisions

    What are you waiting for? Apply today!

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.