Sr. Client Experience Analyst

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Position Summary: Strategic paycard account development and retention. Training and education with new and current customers. Work with customers to ensure they receive high adoption paycard participation by training their managers, supervisors and employees on efficiently using the paycard program. Customize marketing and training materials, set customer benchmarks and goals, and create customer timeline for paperless pay. Conduct in-person, webinar, and conference call training sessions. Conduct annual client reviews and client strategy sessions on growth and improvements. May also attend major trade shows and prospective customer presentations.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Work with Wisely paycard clients to ensure the satisfaction and quality assurance of our
  programs

• Manage the strategy, roll-out, benchmarking, and timeline of client card adoption
  Provide customized training and marketing materials to customers as needed

• Travel to customer locations to provide in-person training and support on effectively using the paycard and strategies on client adoption

• Contact and follow-up with all new customers on resource needs, training, education and additional opportunities

• Attend sales presentations as needed to explain the resources offered by the Client Success Team

• Manage a territory of clients in which monthly contact at minimum is essential for continued growth and support of the program

• Lead the major new accounts of the company to efficiently roll out a paycard program and/or transition paycard program for highest adoption goals

• Attend trade shows representing the company and discussing paycard benefits to prospective customers and complete quality checks with current customers

• Conduct Wisely Quality Reviews with major customers to review the results of the paycard program, efficiencies for improvement, opportunities, and growth strategies

• Meet annual Key Performance Indicators essential for the success of the position

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Possess strong verbal and written communication skills; demonstrated ability to organize vast amounts of data; demonstrate ability to multi-task several priorities and possess solid time management skills

• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully

• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Written Communication - the individual is proficient in MS Office (Word, Excel, PowerPoint, Outlook)

• Oral Communication - the individual speaks clearly and calmly in positive or negative situations, especially with customers, co-workers and management

• Ability to take initiative to identify and correct customer concerns and contact necessary individuals

• Dependability-the individual is consistently at work and on time and follows instructions

• Bi-lingual speaking and writing helpful (both English and Spanish)

Education/Training/Experience

• Bachelor degree or comparable work experience

• Two-to-five year's work experience in relationship management, client service, training and education, and efficient problem solving skills

• Paycard knowledge and roll-out beneficial

• Relationship manager, customer service manager, account manager or payroll manager experience preferred

• Proficient with Microsoft Office (Word, Excel, PowerPoint)

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $57,100.00 - $116,100.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.