Sr. Manager, Tax & Compliance

ADP

4.4

(608)

Alpharetta, GA

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #248687

    Position summary

    perational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize call monitoring, tNPS, NPS and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.

    • Process Improvement - Analyze operational workflows and processes and develop standards, policies and procedures. As applicable, partner with and maintain relationships, resources and operational controls with offshored resources to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.

    • Talent Development & Engagement - Lead and inspire team (including offshored and contingent associates) to deliver exceptional quality service to clients on health and wealth activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.

    • Compliance/Risk Management - Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability. Ensure compliance with regulatory agencies and tax filing requirements.

    • Strategy and Business Advancement - Partner with business development, sales and strategy to identify service and product offering, pricing and definition. Participate in enhancement projects to improve customer service and retention.

    • Vendor Relationship and Internal Partnership Management - manage operations and services. Leads relationships with vendors as appropriate (Equifax and compliance solutions). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence.

    Education & Experience:

    • Major Area of Concentration: Business Administration, Health & Wealth disciplines (HealthCare, Retirement/Investments, Human Resources).

    • Must have excellent communication and interpersonal skills, with a track record of successful stakeholder engagement.

    • A minimum of 5 years Employment Tax experience, including familiarity with Form(s) 941, 941-X, 940, Schedule R, federal wages and withholding, social security and Medicare taxes, employment tax deposit rules and payroll credits.

    • Experience communicating/liaison with the IRS.

    • Experience with account reconciliations, with a focus on IRS records and filings.

    • Prior experience with payroll taxes and associate development.

    • Must be detailed oriented, highly organized, and possess excellent time management skills.

    • Bachelor's degree in accounting, finance, or a related field; CPA or equivalent certification is highly desirable.

    • Tax Management.

    • Professional Employer Organization (PEO) structure and requirements knowledge.

    • State Unemployment Insurance, State Income Tax, Local and special tax familiarity.

    • Knowledge of employment tax regulations, regulatory compliance, accounting principles, and financial reporting.

    • Proven leadership and resource management skills, with the ability to motivate and direct a high-performing team.

    • Strong command of Microsoft Excel, including the use of macros, pivot tables, complex functions, and data visualization tools.

    • Exceptional analytical, organizational, and problem-solving abilities.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.