Accounts Receivable Supervisor - Remote

Job Description

Job Description

SUMMARY

The Accounts Receivable Supervisor’s primary responsibility is to lead, coach, and develop the AR Specialist team towards achieving the Departments goals. The Supervisor will be responsible for ongoing monitoring and assessment of the collection strategy and KPIs. The Supervisor will handle escalated credit decisioning and must be able to gather and analyze credit, financial, and other pertinent data to determine risk involved in extending credit to our commercial customers. The Supervisor is responsible for assessing the collectability of customer’s accounts receivable and their likelihood to satisfy their financial obligations to the company. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead, coach, and develop the Accounts Receivable Specialist team towards achieving the Departments service level agreements and financial goals
• Responsible for ongoing monitoring and assessment of the team’s assigned portfolio’s
• Analyze payment trends by customer or customer group and take action to address and or notify management when necessary
• Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
• Handle escalated credit and collections decisioning and must be able to gather and analyze credit, financial, and other pertinent data to determine next steps
• Responsible for assessing the financial strength and stability of customers and their likelihood to satisfy their financial obligations to the company
• Partner with internal departments to support strategic goals while mitigating risk.
• Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status
• Manage escalation and exception processes.
• Ability to present information and respond to questions from internal business partners and customers
• Provide performance metrics to reflect key measurements in the department
• Minimize losses due to bad debt
• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

EDUCATION, EXPERIENCE AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in business related field preferred or equivalent experience in lieu of degree
• 5 years commercial credit experience or equivalent combination of education and experience preferred.
• Effective collections, issue resolution, deduction management, and negotiation skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to work with customers in sometimes difficult and confrontational situations
• Excellent quantitative and analytical skills.
• Ability to prioritize tasks in a fast-paced environment.
• Must have exemplary oral and written communication skills.
• Knowledge of financial statements and cash flow analysis, industry/market credit research, liens, UCC filings and bankruptcies.
• High Proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point. Experience in creating and running Macros and other statistical analysis a plus.
• Knowledge and proficiency in using credit agency reports such as D&B
• Experience with PeopleSoft Accounts Receivables a plus.
• Strong skills in financial statement analysis including calculation of ratios evaluating capitalization, liquidity, and debt capacity to generate an informed assessment of a customer’s financial status
• Willingness to learn a wide variety of financial analysis techniques, including ratio and trend analysis as well as the creation of projections and a detailed analysis of cash flows.
• Proficient understanding of general accounting principles, and Sarbanes-Oxley compliance requirements.
• Working knowledge of Credit/Collections in the Americas

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibility for a team of up to 6 Accounts Receivable Specialists

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.