Why you should apply for a job with Advance Auto Parts:
FGB'ers gave this company a 4.1/5 in overall job satisfaction
FGB’ers working at Advance Auto Parts rated their manager’s support a 4.5/5
Our strong commitment to Inclusion & Diversity supports an environment where all Team Members feel welcomed, valued, respected and heard.
Our 9 active Team Member Networks (TMNs) at Advance create an inclusive space for our Team Members to connect through a common focus.
Full-time Team Members are eligible for a variety of leave pay including parental; sick; vacation time; military leave; and bereavement.
FGB'ers' job reviews
#R-0210259
Position summary
Job Description
The Customer First Support Administrator II is responsible for coordinating customer service and support activities as well as maintaining the highest standards of service for all customers, as well as T & E to the administrative support for Value added services.
Essential Duties
- Provides administrative support for the Customer First department.
- Provides administration support to Customer Technical Training & Customer Diagnostic Support, Business Development and Value Added service programs.
- Provides SpeedDIAL training and support.
- Provides "Request of Deviation of Warranty" coordination and support.
- Answers Customer First Hot Line and responds promptly to customer issues.
- Corresponds with customers via e-mail and letters.
- Processes customer event mailing.
- Process T & E billing
- Manage Special Order Console
- Assist with program billing
Required Skills
- Strong customer relations, interpersonal and leadership skills.
- Excellent organizational skills and ability to multi-task.
- A/S 400 experience and knowledge of MS Word, Access and Excel.
- Ability to read and interpret documents such as safety rules, operations, policies, procedures and work instructions.
- Ability to write clear and grammatical routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. On occasion will have to exercise independent judgment.
- Bilingual Spanish/English preferred
- Position will require a Saturday rotation about 4 times a year
What are Advance Auto Parts perks and benefits
Lactation facilities
Post maternity
Maternity leave coaching
Fertility
On-ramping/Off-ramping parental leave
Backup child care
Onsite child care
Child care subsidies
Care-taking PTO
Elder care
Paid paternity
Paid maternity
Unpaid maternity
Unpaid paternity
Paid adoptive
Short term disability
About the company
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Advance operates thousands of stores and hundreds of Worldpac branches in the United States, Canada, Puerto Rico and the U.S. Virgin Islands. The company also serves more than a thousand independently owned Carquest branded ...