mpion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at https://careers.alight.com.
The Business Tech Analyst, as part of the Sales Technology Team, will provide ongoing support & expertise for the CPQ (Configure Price Quote) application, Salesforce, and other Sales Tools. They will work with business partners, as the CPQ and Salesforce expert, to develop business requirements and recommend strategies to satisfy business needs.
This individual will partner with Alight resources to develop, configure and test solutions. The Business Tech Analyst is responsible for adhering to consistent processes & recommending process improvements.
There are 2 key result areas:
Improve Quality and Quantity of CPQ team deliverables. This individual will work with other internal teams and systems to determine dependencies and impacts across different systems and practices.
Manage projects and initiatives related to Salesforce and Salesforce related applications.
Key responsibilities include:
Subject Matter Expert
Provide day-to-day CPQ and Salesforce support, troubleshooting & consultation with business partners.
Work with global Alight & Third-party vendor teams to drive best practice solutions that support business needs.
Understand business needs and recommend product enhancements to influence product roadmap.
Educate business partners & other stakeholders on solution functionality.
Recommend improvements to business processes to raise efficiency and effectiveness.
Work with global peers to identify, drive & adhere to technical & configuration standards.
Participate in change intake & prioritization forums; identify potential impacts to existing functionality or in-flight changes.
Translate business needs into design specifications and test plans for system change requests.
Perform gap analysis and impact analysis on requested changes.
Manage release cycle activities, prioritize development work and participate in system testing.
Act as a resource to other team members: clarify requirements, assess design alternatives, review test scripts and defect reports, manage requirement changes, and escalate issues.
Inform, develop, and recommend strategy to senior management based on an evaluation of business needs.
Communicate updates and plans with internal colleagues, external contacts, and senior management.
Create and update relevant system documentation on knowledge sharing platforms.
Analyze and recommend actions based on the results of operational metrics and relevant measure tracking.
Development & Testing
Design and Develop solutions (configuration or code)
Test solutions (Regression Testing, QA testing, UAT Testing)
Project & Team Management
Well versed with Agile delivery process and lead the agile ceremonies.
Own JIRA platform and perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities etc.
Help manage the team’s capacity using capacity planning tools.
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.