Customer Care Delivery Specialist in HR Services with Dutch and English

Join Alight Solutions, you will have a bright future!

Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Dutch and English located in Krakow, Poland (remote work possible).

As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions.

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Dutch and English**, your responsibilities will include:**

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

• Explaining how to use the online HR systems,

• Investigating more complex cases.

Requirements:

• Excellent English: C1 minimum,

• Excellent Dutch: C1 minimum,

• Adaptability and attention to details,

• Excellent written and verbal communication skills,

• Self-motivation and willingness to learn,

• Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

We Offer:

• Salary: 4500 PLN gross,

• Language Allowance: 3500 PLN gross,

• Private medical care, life insurance,

• Benefit platform (MultiSport card, tickets, vouchers, and many more),

• Permanent contract and comprehensive rewards package,

• Career Growth Opportunities,

• Work-Life Balance.

Additionally, you can expect:

• Extensive ongoing training program,

• Work in an international team,

• Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

• Opportunities to engage in many events, activities and charity initiatives,

• Modern office with chillout zone in a convenient location in Kraków.

We Focus on Your Development

At Alight, personal development is very important both for our colleagues and us as a company. Development is owned by our colleagues and they are supported by their managers. This allows colleagues to work towards their career goals and at the same time helps us as a company prepare for the future by supporting the development of skills and experience that helps make Alight successful.

We follow a development framework that focuses on colleagues as individuals, helping them to assess their competencies and to choose the most suitable development solutions to improve – colleagues learn new skills and most importantly how to put them into practice every day. Career progression in the company is also driven individually allowing colleagues to progress once they have achieved the relevant competency levels for their next role.

About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our dedicated colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

To view all our current vacancies please visit us: https://careers.alight.com/

About Alight in Krakow

Our Krakow office is located in the Enterprise Business Park on al. Powstańców Wielkopolskich. We have 300 employees working in 4 domains: Client Delivery, Commercial, Solutions & Strategy, Technology & Digital. 

You can have a look at our brand new office here: http://wirtualne-spacery.pl/alight/

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

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DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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