Customer Service, Associate - Dutch Speaker

Alight Solutions

3.8

(36)

Granada, Spain

Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion
  • #R-25720

    Position summary

    hrough acting with integrity and if you embody the meaning of Be Alight.

    Summary:

    To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

    Main Responsibilities:

    • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

    • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks

    • Where applicable ensure Data Management is performed accurately and on time

    • Ensure Tickets and Calls are responded within SLA timescales and to a high standard

    • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

    • Proficient in using systems and tools

    • SOC Controls completed on time and with the necessary evidences

    • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

    • Highlight to Service Manager any deviations from the standard scope of service

    • Ability to recognize and deal appropriately with sensitive and confidential information

    • Successful completion of all learning objectives

    • Time Recording to be completed accurately and on time

    • Alight Security Standards are adhered and followed

    • Contribute to team meetings and raise any issues immediately to your Service Manager

    • Ensure you are up to date with all Alight announcements and communications

    • Build good relationships with all lines of businesses where appropriate

    • Update internal stakeholders, when needed, in a timely and accurate way

    • Participates in projects and activities as needed and assigned

    Key Criteria to monitor performance

    • Adherence to all Security and Compliance procedures

    • 100% Attainment of customer SLA agreements

    • Adherence to quality standards

    • Demonstrate professionalism and act responsibly

    REQUIRED EXPERIENCE

    Professional / Job Experience

    • Knowledge of MS Office tools such as Excel, Word, and PowerPoint

    • Flexibility to support a global and fast paced environment

    • Attention to detail

    • Excellent written and verbal skills

    • Self-motivated and a willingness to learn

    Academic Degree /Education and Training

    Essential

    • High school diploma or equivalent

    • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment

    • HRIS knowledge

    Desirable

    • Experience working with HR and payroll data

    Flexible Working

    So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

    Benefits

    We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

    By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

    Our commitment to Diversity and Inclusion

    Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

    At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

    Diversity Policy Statement

    Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

    Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

    Authorization to work in the Employing Country

    Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

    DISCLAIMER:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
    .

    Why you should apply for a job to Alight Solutions:

  • 4.2/5 in supportive management
  • 78% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 72% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match
  • Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index
  • Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion